"So many times we pastors lament who these people in church ought to be rather than understand who they are. We concoct "innovative worship" based on some theoretical principle of ours without seriously considering realistically the limitations and possibilities of our people. We limit our notions of what true worship is and fail to see when our people truly worship in their own way. We are baffled when they reject and resist the preconceived liturgical pigeonholes we try to stuff them into. The pastoral norm reminds us to take the people who worship with pastoral seriousness and sensitivity."
-- Worship as Pastoral Care by William H. Willimon